Now Accepting New Clients — Limited Intake
We partner with a small number of businesses so we can focus deeply and drive real results.
If you want to scale, this is the window.
book a call
Privacy Policy
Last Updated: October 26, 2026
xLabs-Solutions ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us online or offline.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
Who We Are
xLabs-Solutions is a digital marketing and software development company that provides performance marketing, analytics infrastructure, automation, and related business services.
We act both as:
a business service provider to our clients, and
a data controller for visitors and users of our website.
If you have any privacy-related questions, you may contact us at: Email: privacy@xlabs-solutions.com
Information We Collect
We collect information in three primary ways: information you provide, information collected automatically, and information received from third parties.
A. Information You Provide to Us
You may voluntarily provide personal information when you:
submit a contact form
request a consultation
communicate with us via email or phone
subscribe to communications
become a client
interact with chat or support features
This information may include:
full name
email address
phone number
company name
job title
project details
billing information (for clients)
any information you choose to include in communications
We do not intentionally collect sensitive personal information such as Social Security numbers, government IDs, or health data through our website.
B. Information Collected Automatically
When you visit our website, certain information is automatically collected through cookies, tracking technologies, and server logs.
This may include:
IP address
browser type
operating system
device type
pages viewed
time spent on pages
referring URLs
interactions with content
approximate geographic location
We collect this information to understand how visitors use our site and to improve our services.
C. Analytics & Advertising Technologies
We use analytics and advertising platforms that may set cookies or collect device identifiers, including:
Google Analytics
Google Ads conversion tracking
remarketing and retargeting technologies
tag management systems
marketing automation platforms
These tools help us:
measure campaign performance
understand user behavior
improve website functionality
provide relevant advertising
Some of these providers may process data outside your jurisdiction.
These analytics and advertising technologies do not receive mobile phone numbers, SMS opt-in data, or SMS consent records.
D. Information From Third Parties
We may receive information about you from:
advertising platforms
referral partners
CRM integrations
public business directories
We use this information only for legitimate business purposes such as responding to inquiries or providing requested services.
How We Use Your Information
We use collected information to:
respond to inquiries
schedule consultations
provide services to clients
operate and maintain our website
improve performance and usability
send administrative communications
measure marketing effectiveness
prevent fraud or abuse
comply with legal obligations
We do not sell your personal information.
Mobile phone numbers, SMS opt-in data, and SMS consent records are used only to deliver the messaging services the recipient requested. They are never used for marketing or promotional purposes and are never shared with third parties or affiliates for those purposes.
SMS/Text Messaging Communications
If you provide your mobile phone number and opt in to receive text messages from xLabs-Solutions or XLabOS, we may use your number to send transactional and account-related SMS messages. These may include lead notifications, reporting dashboard alerts, account notifications, service updates, and support-related messages.
Message frequency varies based on your account activity, lead activity, and enabled notification settings. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may reply HELP for help or contact us at support@xlabs-solutions.com. For privacy requests, contact privacy@xlabs-solutions.com.
Consent to receive SMS messages is optional and is not required to purchase, use, or receive our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent information is used only to provide the messaging services requested by the user.
Information We Receive from Meta (Facebook and Instagram)
When a client business shares its Meta ad accounts, Facebook Pages, Instagram accounts and related business assets with xLabs-Solutions as its agency partner, we receive information from Meta through Meta's APIs (Platform Data). This includes:
ad account settings and advertising performance reports
business, Page and ad account names and IDs
the name, ID and email address of the staff member who connects the account
where a client connects them, lead form submissions and Messenger and Instagram messages sent to the client's Page or account
How we use it: we use Platform Data only to run and report on that client's advertising, to show results in that client's private reporting dashboard, and to send the client's own conversion results and hashed audience lists back to the client's own Meta ad account. We do not sell Platform Data, and we do not use one client's Platform Data for any other client.
Where it is stored and who processes it: Platform Data is stored and processed in the United States by the service providers that run our systems: Fly.io (hosting), Neon (database), Google Cloud (BigQuery and Cloud Storage), Anthropic (AI analysis used by our staff), Resend and Twilio (notifications), and Sentry and Slack (error alerts). These providers may only use it to perform services for us.
How long we keep it: raw advertising report files are kept for 90 days. All other Platform Data is kept until our work with the client ends or deletion is requested, and is then deleted.
How to request deletion: to have Platform Data about you or your business deleted, email privacy@xlabs-solutions.com with the subject "Data deletion request" and the business, Page or account it concerns. We will confirm the request and delete the information we hold. A client business can also remove our access at any time in Meta Business Settings under Partners.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
Cookies allow us to:
remember preferences
understand visitor behavior
analyze performance
run advertising campaigns
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
How We Share Information
We may share information with trusted service providers who help us operate our business, including:
analytics providers
advertising platforms
CRM and email systems
cloud hosting providers
payment processors (for clients)
These providers are contractually required to protect your information and may only use it to perform services for us.
We may also disclose information if required by law, court order, or to protect our legal rights.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in data, and SMS consent records are not shared with third parties or affiliates for marketing or promotional purposes. This information may only be shared with the messaging service provider that transmits messages on our behalf, subject to confidentiality and data protection obligations, and that provider may not use it for any other purpose.
Data Retention
We retain personal information only as long as necessary for:
providing services
fulfilling contracts
complying with legal requirements
resolving disputes
enforcing agreements
When no longer needed, information is securely deleted or anonymized.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
These may include the right to:
request access to your data
request correction
request deletion
object to processing
request data portability
opt-out of targeted advertising
To exercise any rights, contact us at: privacy@xlabs-solutions.com
We will respond within the timeframe required by applicable law.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
know what personal information we collect
request deletion of your personal information
opt out of data sharing for advertising purposes
not be discriminated against for exercising privacy rights
Mobile phone numbers, SMS opt-in data, and SMS consent records are never shared or sold for advertising purposes, so no opt-out is required for that information.
To submit a request, email: privacy@xlabs-solutions.com
GDPR (European Economic Area Users)
If you are located in the EEA, our legal bases for processing personal data include:
legitimate interest (website operation and business communication)
contract fulfillment (client services)
consent (cookies and marketing where required)
legal compliance
You may lodge a complaint with your local data protection authority.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no internet transmission or storage system is guaranteed to be 100% secure.
Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
Children's Privacy
Our services are not directed toward individuals under 13 years of age.
We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will always be posted on this page with the revised "Last Updated" date.
Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
xLabs-Solutions Email: privacy@xlabs-solutions.com